Shipping Policy
Internationally, our orders are sent by the transport companies PASAR EXPRESS and DHL EXPRESS, which is responsible for the safe delivery of the order.
We have a delivery time of 3-8 business days, which may vary due to withholdings or delays at customs or local authorities and the place of destination of the shipment.
These times do not apply to promotions or special events.
The client will be able to quote the value of his shipment to his place of destination once he has selected all the products and is in the order payment process.
Said shipping value will always be paid by the customer.
Taxes and duties Keep in mind that all international packages may be subject to duties and taxes which will always be borne by the customer. The limits for duty-free packages are established by the customs authorities of each country. Please check your local customs website for more information.
ORDER PROCESSING
Delivery times start counting from the date of shipment from our facilities to the address indicated by the customer.
Once the customer completes the order on the website, they will receive an order confirmation email.
For credit and debit/PSE card payments, the payment platform will need to approve the transaction based on data analysis, which may take up to 1 business day. At the time of payment approval, the client will receive an email with the confirmation of the same.
It's important to put attention on:
If the payment of the purchase is confirmed from Monday to Friday, the first business day is the day the customer receives the payment confirmation and from that day the order processing time will begin to count.
If the payment of the purchase is confirmed on a Saturday, Sunday or holiday, the processing time will start counting from the next business day of the confirmation of the payment platform.
LINA ECHEVERRY S.A.S sends all its orders received through the website from Monday to Friday, except on Colombian national holidays. Our shipping cutoff time is 11am. CST. Orders placed after 11:00 a.m. CST will be processed the next business day.
All shipments will be pending subject to verification of payment and validation of merchandise in stock.
LINA ECHEVERRY S.A.S will have between 1 and 2 business days for your order to be processed before it is shipped.
Once we ship your order, you will receive a shipping notification email containing your tracking number. With this tracking number, you will be able to visit the shipping company's website to see the updated shipment status.
Deliveries cannot be made at an exact time as it depends on internal logistics and time on the delivery routes of the transport companies.
In case you have any concerns with the dispatch of the product, you can contact:
The Customer Service line of LINA ECHEVERRY S.A.S. Cell phone: +1(980)800-5500 (from Monday to Friday from 8:00 a.m. to 5:30 p.m.)
Through our email: info@linaecheverry.com
On our page linaecheverry.com, in the contact form
In the event that the product shows signs of damage or ruptures in its packaging at the time of delivery, you must record it in the transporter's guide as an observation and contact:
The Customer Service line of LINA ECHEVERRY S.A.S. Cell phone: +1(980)800-5500 (from Monday to Friday from 8:00 a.m. to 5:30 p.m.)
Through our email: info@linaecheverry.com
On our page www.linaecheverry.com, in the contact form
We have a delivery time of 3-8 business days, which may vary due to withholdings or delays at customs or local authorities and the place of destination of the shipment.
These times do not apply to promotions or special events.
The client will be able to quote the value of his shipment to his place of destination once he has selected all the products and is in the order payment process.
Said shipping value will always be paid by the customer.
Taxes and duties Keep in mind that all international packages may be subject to duties and taxes which will always be borne by the customer. The limits for duty-free packages are established by the customs authorities of each country. Please check your local customs website for more information.
ORDER PROCESSING
Delivery times start counting from the date of shipment from our facilities to the address indicated by the customer.
Once the customer completes the order on the website, they will receive an order confirmation email.
For credit and debit/PSE card payments, the payment platform will need to approve the transaction based on data analysis, which may take up to 1 business day. At the time of payment approval, the client will receive an email with the confirmation of the same.
It's important to put attention on:
If the payment of the purchase is confirmed from Monday to Friday, the first business day is the day the customer receives the payment confirmation and from that day the order processing time will begin to count.
If the payment of the purchase is confirmed on a Saturday, Sunday or holiday, the processing time will start counting from the next business day of the confirmation of the payment platform.
LINA ECHEVERRY S.A.S sends all its orders received through the website from Monday to Friday, except on Colombian national holidays. Our shipping cutoff time is 11am. CST. Orders placed after 11:00 a.m. CST will be processed the next business day.
All shipments will be pending subject to verification of payment and validation of merchandise in stock.
LINA ECHEVERRY S.A.S will have between 1 and 2 business days for your order to be processed before it is shipped.
Once we ship your order, you will receive a shipping notification email containing your tracking number. With this tracking number, you will be able to visit the shipping company's website to see the updated shipment status.
Deliveries cannot be made at an exact time as it depends on internal logistics and time on the delivery routes of the transport companies.
In case you have any concerns with the dispatch of the product, you can contact:
The Customer Service line of LINA ECHEVERRY S.A.S. Cell phone: +1(980)800-5500 (from Monday to Friday from 8:00 a.m. to 5:30 p.m.)
Through our email: info@linaecheverry.com
On our page linaecheverry.com, in the contact form
In the event that the product shows signs of damage or ruptures in its packaging at the time of delivery, you must record it in the transporter's guide as an observation and contact:
The Customer Service line of LINA ECHEVERRY S.A.S. Cell phone: +1(980)800-5500 (from Monday to Friday from 8:00 a.m. to 5:30 p.m.)
Through our email: info@linaecheverry.com
On our page www.linaecheverry.com, in the contact form